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Guest Check Newsletter

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In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here's why....

Archived Newsletters - pdf

Mangage Service Quality By Building it into your team (11.06)
Becoming the Best Hotel to Work for in America (1.07)
The Top 5 Missed Service Points for Luxury Hotels (5.07)