Why Experience Still Matters
Most recruiters in hospitality have never worked a front desk shift. Most consultants offering guest experience evaluations have never managed P&L or led a team through service recovery.
Over nearly four decades in hospitality, I’ve led teams in luxury hotels, independent restaurants, hotel food & beverage operations, and small high-end B&Bs. I founded Guest Check, Inc. to provide onsite inspections for luxury hotels and resorts across North America.
What This Means For You:
When I recruit for a GM role, I know what excellence looks like because I’ve lived it. When I evaluate your guest experience, I’m assessing through the lens of someone who’s built service cultures, not just observed them.
Today, I focus on hospitality recruiting and guest experience inspections & consulting—bringing an operator-first perspective to every engagement.
Hospitality Recruiting
Finding exceptional leaders for luxury hotels, resorts, and private clubs. From General Managers to Executive Chefs, I identify talent that understands your world because I’ve worked in it
Guest Experience Inspections & Consulting
See your property through the eyes of a seasoned operator who knows the difference between surface-level hospitality and genuine excellence. Honest feedback. Actionable recommendations.
I’ve led the teams you’re building. I’ve managed the operations you’re refining. Every recommendation comes from real-world experience, not theory.
I specialize in properties where service isn’t just a department—it’s the entire brand promise. Independent hotels, boutique resorts, and private clubs are my domain.
I work with properties across North America, bringing decades of operational expertise to every engagement.
You won’t get generic observations. You’ll get honest insights you can actually implement, delivered with the respect your operation deserves.
Luxury hospitality recruiting and guest experience consulting led by veteran operator Derek Wood.
www.theguestcheck.com
